FAQ

Shipping, Delivery& Packaging

Most of our products are IVP (Individually Vacuum Packed), some are IQF (Individually Quickly Frozen) loose in a bag. Depending on the product type we decide what is best to preserve the freshness as long as possible.

Orders up to 10 boxes are normally packed in insulated shipping boxes combined with dry ice and are shipped overnight. You will not have to be home to receive your fish or meat boxes. We can leave them at your door and everything should stay frozen for up to 48 hours. We usually use carriers like FedEx, UPS and other local agencies that specialize in online grocery delivery.

Orders over 10 boxes are shipped by reefer freezer van and scheduled on a day that works for you. You must be home to receive this type of delivery and sign for the packages.

Almost all of Ontario and Quebec. Any major city from Windsor to Toronto and Ottawa and Montreal near a major route or highway is never a problem. If you live in a far away rural area, please check with us before ordering.

Yes, you can, just make sure to leave a note at checkout. We try to accommodate our customers as best as we can. We cannot guarantee a specific delivery date and window, this depends on the shipper.

Depending on the order size and product, within 3 days to 3 weeks. Smaller orders are usually shipped out on Mondays following your order date. For larger orders we need to arrange a bit more time as all products will be cut just for that order.

We cannot guarantee a specific time window but you can count on easily months to a year. We do recommend to check the condition of the vacuum pack on a regular basis just to make sure they did not break. If they did you should eat these products first.

Yes, we offer free shipping on all orders of $1000 and over.

Our Club Packs are the exact same products as our regular meat but packaged differently for even more savings and ideal for families, parties, or big meat-eaters. Where our regular product is usually individually packaged (IVP) or packaged in small quantities, the Club Packs are packaged in larger numbers or the boxes comes in a larger size (e.g. 20lb instead of 10lb).

Our regular ground beef, for example, is 1lb a pack and our regular chicken breasts would be 2 breasts per pack. The Club Pack ground beef would be 2lbs each and the Club Pack chicken breasts would be 6 to a package. This simplifies the packing process and reduces the labour hours to assemble packages.

Be advised that an order that contains Club Packs come in the larger, 20lbs box versus the 10lbs boxes for regular orders. If you are a small meat consumer, we recommend the regular packaging so that you do not end up defrosting meat you won’t get around to eating.

Products, Sourcing and Animal Welfare

Most of our meat is from Ontario and some from Quebec.

We support local farms, so there is a big emphasis on Canadian farmers and regenerative agriculture. We seek farmers who have the highest ethics when it comes to animal welfare. This means pasture raised or free-range where possible, otherwise free-run. Never the unnecessary use of antibiotics or added growth hormones. As organic as possible.

The majority is from a grass-fed grass-finished beef farm located close to Peterborough, Ontario but we source some more from a variety of smaller scaled farmers.

Our fish is sourced from various places. Some are wild-caught and some are sustainable farm-raised. When you click on each product it will tell you more about the sourcing. All our fish is cut and packaged in a federally inspected facility.

For the majority part, yes. But sometimes we cut and package orders the night before and they will still be unfrozen upon arrival at your door.

Just have a look at our online meat shop. Beef, grass-fed beef, pork, chicken, lamb, fish and more.

We have dedicated a whole blog article to answer that question. Read it here.

Yes, we age all of our beef for a minimum of 3 weeks.

Pricing and other questions

Yes, for first time customers we offer a $50 discount. Use code SAVE50 at checkout. Also keep a close eye on our social medias like Google, Facebook and Instagram for promotions and sales. Follow us and stay up to date.

We’ll let our customers decide on that one. But according to many comparison sites we are the best butcher box of Toronto, Montreal, London, Ottawa and Quebec.

For pricing comparison, we recommend that you shop around for your answers. There are many comparison and rating websites who have done some of the legwork for you and compare meat companies similar to ours. As far as we know we have the best online grocery prices for meat and fish.

We do not ship or deliver freezers ourselves. If you are looking for a good freezer, we recommend that you do your research into the size and type of freezer well. We like to stay focused on what we are best at: high quality meat and fish delivery.